Refund policy

Return and Refund Policy

Thank you for shopping with Forever Fancy! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.

1. Returns

• Eligibility: Items must be returned within 10 days of receipt.
• Condition: Products must be unused, unworn, and in their original packaging with all tags attached.
• Non-Returnable Items: Certain items, such as gift cards, personalized products, or sale items, are non-returnable. Please check the product description for specific return information.

2. Refunds

• Full Payment Refund: We offer a full refund if the returned item meets our eligibility criteria excluding shipping cost.
• Refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned item.
• Missing Items: If an item is missing or incomplete in your order, please contact us immediately. We will ensure a swift resolution, including a full refund if applicable.

3. Return Process

• To initiate a return, please contact us at wanjohielvis20@gmail.com or fill out the return request form on our website.
• Include your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

4. Exchanges

• We currently do not offer direct exchanges. If you need a different item, please process a return and place a new order.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 48 hours of delivery with a photo of the issue. We will arrange for a replacement or refund at no additional cost.

Contact Us If you have any questions about our return and refund policy, please reach out to our customer support team at efemjo@gmail.com or call us at +16047919671. We’re here to help!

Thank you for choosing Forever Fancy. We value your satisfaction and strive to provide you with the best shopping experience.